Terms & Conditions

Our Identity

Curtain Genius, 52 Beresford Street, Plymouth, Devon, PL2 3AL.  Customer services telephone number (standard rate) 01752 569506 or 07860 206655.  Email: info@curtaingenius.co.uk.

In the event of a query or complaint please contact us using the above details. The following terms and conditions do not affect your statutory rights as a consumer

The Right of Consumer Cancellation

When you receive goods ordered from CurtainGenius.co.uk, and you change your mind about anything you order, you may cancel the order up to seven working days starting from the day AFTER the goods were delivered. Please note 7 working days do not include public holidays or weekends.

We will refund the cost of the goods as soon as possible, but no later than 30 days from notification that you wish to cancel the order. This notification must be in writing, and will not be accepted in the form of a telephone call only. We will only refund the cost of the goods to you, the original carriage cost in sending the goods to you is not refundable.

Recovery of goods after cancellation

When you receive goods ordered from CurtainGenius.co.uk, you have a statutory right that allows you to cancel the order up to seven working days starting from the day AFTER the goods were delivered. Please note 7 working days do not include public holidays or weekends.

We will refund the cost of the goods as soon as possible, but no later than 30 days from notification that you wish to cancel the order. This notification must be in writing, and will not be accepted in the form of a telephone call only. We will only refund the cost of the goods to you, the original carriage cost in sending the goods to you is not refundable.

You must return the goods to the returns address supplied or make them freely available for collection by our appointed courier. If you do not freely return the goods, at your cost, to the returns address provided then we may have to deduct any reasonable costs we incur in recovering the goods from you. This will be deducted from your refund. If you, the consumer, wishes to return goods, you will return them at your own cost, we will only refund the return carriage cost if the goods are faulty, damaged or incorrectly supplied.

Where products supplied are faulty, damaged or incorrectly supplied we will either replace the item or issue a full refund within 30 days of notice. We may request goods to be returned for inspection prior to agreeing to any refund at your cost. If goods are confirmed to be faulty, damaged or incorrectly supplied we will refund any carriage costs incurred in returning the goods.

Goods Returned

If you, the consumer, wishes to return goods because they are not suitable you will return them at your own cost, we will only refund the carriage costs if the goods are faulty, damaged or incorrectly supplied.  Cameron Fuller curtain poles & accessories will also incur a 15% restocking charge which will be deducted from any refund applicable.

Special Order Goods

If you make a special order for goods from CurtainGenius.co.uk which have been altered from the original manufacturer’s standard original specification, then these goods are not covered by the RIGHT OF CONSUMER CANCELLATION. This also applies to goods specially ordered which have been bought on a fluctuating market such as goods we specially order overseas on a fluctuating rate of exchange.

Our performance as a supplier to you

We aim to deliver your order within 14 working days but this may not always be possible. If the goods are not in stock at curtaingenius.co.uk, then we may have the goods delivered to you direct from our supplier. This may take longer, but we will notify you by email with an estimated delivery time if goods are not in stock. The statutory delivery performance period set out in guidelines by the DTI is that we must deliver your goods within a maximum of 30 days from receipt of your order.

We will however endeavor to deliver well within this time, but in the event of the goods becoming unavailable we may offer you substitute goods, but you are not obliged to accept them. If we have not delivered your goods within 30 days then you are entitled to a full refund, including any postage paid by you. These regulations do not affect any rights you, the consumer, have to claim compensation for non performance of the contract under general law.

Confirmation of Purchase to you, the consumer

When you make an online purchase at curtaingenius.co.uk we will send you a confirmation by email of your order. Once you have received this confirmation email and you wish to exercise your right to cancel you should contact us using the details shown in the “Our Identity” section. This has to be in writing, in no circumstances will a telephone call only be accepted in place of written cancellation.  If we do not receive written confirmation of cancellation within 7 days from the day AFTER you have received the goods, then the regulations do not apply.

Our Telephone Contact with you

When we contact you, the consumer, with a view to concluding a distance contract, or to advise a change in delivery times etc., we will identify ourselves by giving our own (sales persons) name, our company name and the commercial purpose of the call at the beginning of the conversation.  If you do not wish to receive telephone communication from curtaingenius.co.uk, then please advise us and we will only contact you by your preferred method, whether it be email, text or letter.

Customer Contacts

When you, the consumer, purchases goods from curtaingenius.co.uk you have an option to give your permission to allow us to contact you with special offers or news, etc. Only if this permission is given at this time, can we  then contact you via email or your preferred method of communication, which means keeping a record of your contact details in our secure database.  It is not our policy to share your details with any other organizations.  If you wish to withdraw this permission then we require this in writing and we will then remove your contact details from our database immediately.  It is an offence for us to contact you with offers/news without your express consent.

Data Security

For information on data security read our online privacy policy.

Complaints

Should you have a complaint about any product purchased from curtaingenius.co.uk or about our website or conduct, please address this to info@curtaingenius.co.uk or contact us by your preferred means of communication.  We will review and acknowledge your complaint within five working days.  We aim to resolve all complaints within 14 days of receipt and you will receive a full reply by your preffered method of communication.  If your complaint takes longer than expected to resolve we will keep you informed of our progress as we investigate the relevant issues.

Payment

We accept the following cards: Visa, Visa Debit, Visa Electron, Master Card, Debit Master Card, American Express & Maestro.   Payments are processed by SagePay & PayPal.

Delivery

Delivery prices quoted on this website are inclusive prices for UK postal addresses.  For overseas orders please contact us for a quotation.  All prices are in GB Pounds Sterling.  Please note the Highlands and Islands may be subject to additional delivery charges, we will contact you if this is the case.  We aim to deliver orders within 3 – 4 days, however you should expect delivery within 14 days of your order.  If there is likely to be a significant delay we will contact you.  If we are unable to deliver your order or supply an acceptable alternative within 30 days of your order we will contact you and offer a full refund.

Contract

Automatic confirmation of receipt of your Order does not constitute a Contract between us.  A Contract for the Sale of Goods shall only arise on the despatch of the Goods to you.